Customer Complaints Specialist - Call Centre

Are you looking for a role where your passion and drive will be highly valued? Do you thrive in providing top-notch customer service? If so, we invite you to bring your unique skills and perspective to our team as a Customer Complaints Specialist.

 

Your Role:

Your main task will be to deliver excellent service through both inbound and outbound calls. You will handle customer complaints with care, troubleshoot issues, and log faults to track resolutions effectively. This role is vital in ensuring customer satisfaction and maintaining the high standards of our service.

 

Experience Needed:

Do you have a history of interacting with customers and making their day better? We're eager to learn about your experiences and how you've made a positive impact in past roles. While previous experience in customer-facing roles like contact centers, retail, or hospitality is advantageous, what matters most is your eagerness to learn and your commitment to making a positive impact on every customer’s day.

 

About You:

We're looking for someone who is:

- Passionate about helping others and resolving issues.

- Confident, resilient, and excited about professional growth in a challenging yet rewarding environment.

- Adaptable, eager to learn new skills.

 

Why Accenture?

At Accenture, we’re more than just a workplace. We’re a community that cares deeply about the impact we make on our clients and the broader community. Diversity and innovation are at the heart of what we do, as we strive to create a nurturing environment where everyone can succeed.

 

Support and Growth:

We are dedicated to your professional development. You’ll find mentors, career counselors, and buddies eager to support your growth and help you thrive. Accenture is a place where you are encouraged to be your best self, contributing to a positive and dynamic team.

 

Benefits Include:

25 days annual leave plus bank holiday entitlementEmployee Share Purchase PlanExcellent Pension schemeA variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gymsEmployee discountsThree days paid leave per year for charitable work of your choiceExcellent employee referral programme with generous bonus payments for introductions

• **Accenture welcomes candidates from diverse backgrounds and is committed to providing an inclusive environment that supports individuals from all walks of life, including refugees. We recognize the unique experiences and skills you bring and are excited about the potential you hold.**

 

Bring your skills, passion, and dedication to a place where you can truly make a difference. Join us at Accenture and be part of something impactful and fulfilling!

 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

 

Visit us at accenture.com.

 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.